Help Center

Logged-in customers can open the teal chat button on the Dashboard for Messages and these same articles.

Email: support@laizo.stream

Best files to upload

Video is required. Use MP4 (H.264). Match your plan: 1080p 30 FPS, or 4K 30/60 FPS. Minimum 2 minutes. Short files loop. Huge camera exports (700 MB+) upload slowly.

Audio is required and separate. Use MP3 or M4A at 320 kbps stereo. Minimum 2 minutes. Short files loop. After upload, the ⋮ on the file shows the real quality.

Go live

1. Create an account and choose a plan.
2. Create a stream card and name the channel.
3. Upload or reuse video and audio from the library.
4. Paste the stream URL and key from YouTube or Facebook.
5. Click Go Live. The server mixes and loops the files.

Titles and descriptions stay in YouTube Studio or Facebook. Tell us your channel name, what you were doing, and a screenshot if something looks wrong.