LAIZO STREAM1. Start here
Smart setup
Best when the correct YouTube channel is connected. LAIZO can create and bind the supported YouTube live resources for you.
Manual setup
Use any supported RTMP or RTMPS destination by entering the Stream URL and Stream Key supplied by that platform.
- Open Media library and upload or organise your video and optional separate audio.
- From Dashboard, select Create stream and choose a destination.
- Choose Smart setup for a connected YouTube channel or Manual setup when you already have streaming credentials.
- Preview the selected media, choose the correct audio mode, confirm output and visibility, then save the stream.
- Wait for the green Go Live action, click it once, and monitor both LAIZO and the destination platform.
2. Prepare video and audio
Video
MP4 with H.264 video is the safest choice. Short and long videos are accepted and the selected media loops while the stream is running. Upload time depends on file size and your connection, so large camera exports can take longer to process.
Use a source close to the output you need. LAIZO currently produces 720p, 1080p and 4K output at 30 FPS, subject to your plan and the stream’s output setting. A low-resolution source will not become sharper when streamed at a higher output.
Choose the correct audio mode
- Video Audio: use the soundtrack already inside the selected video. No separate audio file is required.
- Separate Audio: use the video as the picture and select a separate MP3 or M4A audio track. The video’s own soundtrack is not used in this mode.
Preview the result before saving. If LAIZO reports that no audio track is available, switch to Separate Audio or choose a video containing usable sound.
3. YouTube Smart setup
- Connect the correct YouTube channel through Google and confirm the channel name shown in LAIZO.
- Choose Create stream, select the saved YouTube destination and complete Details, Media, Monetisation (when available), Customisation and Visibility.
- For a private test choose Private; choose Unlisted for link-only viewing or Public for everyone.
- Keep the connection set to Automatic · create with YouTube. LAIZO creates and binds the supported stream and broadcast resources.
- Save to Dashboard. When preparation is complete, click the green Go Live button once and allow YouTube time to detect the signal.
YouTube permissions and API quota can affect Smart setup and status checks. If Smart setup is unavailable, use Manual setup with credentials copied from YouTube Studio.
4. Manual setup
- On the destination platform, create or schedule the broadcast and copy its RTMP/RTMPS Stream URL and Stream Key.
- In LAIZO choose Dashboard → Create stream → destination → Manual setup.
- Choose media and output, then enter the Stream URL and Stream Key in Destination. Do not paste a public watch-page URL into the Stream URL field.
- Save the card and click LAIZO’s green Go Live button to start the encoder signal.
- If the destination does not use auto-start, wait for its preview and press its own Go Live or Start button as well.
Manual Go Live starts LAIZO’s encoder. It cannot always press the final broadcast button on YouTube, Facebook or another destination for you.
5. Understand dashboard status
Separate Audio is selected but no separate audio track has been assigned.
The stream card is saved. A disabled Go Live button means media, credentials or destination readiness is incomplete.
The required local setup is ready. Smart setup also checks the connected YouTube broadcast.
LAIZO has started the encoder and is waiting for the destination to receive and confirm the signal.
LAIZO is actively sending the stream. Continue checking the destination preview and connection health.
The latest available platform and encoder checks indicate a healthy connection; it is not a guarantee against a later platform or network interruption.
The destination ended or stopped receiving a Manual broadcast. Check the destination, credentials and LAIZO encoder state.
6. Subscriptions, cards and invoices
Choose a plan, billing cycle and stream quantity in Billing, review the final USD total, and select Continue to payment. Secure payment is completed on Stripe Checkout. LAIZO does not collect or store your full card number.
- Paid subscriptions renew monthly or yearly until cancelled.
- Open Billing → Payment methods to view the masked saved card.
- Select Update card to open Stripe’s secure customer portal.
- The same portal provides eligible cancellation and invoice-history controls.
- Cancellation normally takes effect at the end of the current paid period.
- A complimentary administrator account is not charged and therefore may show no card required.
If checkout does not open, confirm you are logged in to a non-administrator customer account and contact Support. Do not send card details in chat or email.
7. Troubleshooting
My replacement video does not play immediately
Allow the selected file a moment to preload, then press Play once. If it still does not start, confirm the upload finished, refresh the editor, and try the file in Media Library. Large or incompatible files can take longer to prepare.
Go Live is disabled
Check that video is selected, the correct audio mode is complete, output is allowed by your plan, and Manual setup contains a valid RTMP/RTMPS URL and key. Smart setup also needs a ready connected broadcast.
LAIZO is live but the platform is not public
Check the broadcast visibility and preview on the destination. In Manual mode you may still need to press the platform’s final Go Live button. Confirm you used the stream credentials for the intended broadcast.
The YouTube status changes or cannot be checked
Google permissions, YouTube API quota, platform delay or an ended broadcast can affect status checks. Verify the channel and broadcast in YouTube Studio. The encoder can still be checked independently.
A payment succeeded but the plan is not active yet
LAIZO activates a plan after Stripe securely confirms the paid invoice. Wait briefly and refresh Billing. If it remains pending, send Support the account email and Stripe invoice or Checkout reference—never the card number.
I cannot find all messages on mobile
Chat history and customer lists have their own scroll area. Swipe inside the message or list panel rather than the page background.
8. Keep credentials safe
- Never share your password, two-step authentication code, recovery code or passkey prompt.
- Never include a Stream Key in a screenshot, support attachment or public message.
- Never send a full card number, expiry or security code to LAIZO Support.
- Confirm you are on laizo.stream, stripe.com or the intended platform before entering credentials.
- Disconnect accounts and change credentials promptly if you suspect unauthorised access.
9. Contact Support
Logged-in customers can use the message button in the Dashboard. Administrators use Support Inbox to select a customer conversation. Messages show read status and typing presence when available.
For faster help, include your account email, stream name, destination, approximate time, what you expected, what happened, and a screenshot with all passwords, stream keys, payment details and personal documents hidden.
Still need help?
Email support@laizo.stream. We will reply as soon as reasonably possible.